The CTOS^TM Call Centre application enables the municipal Call Centre personnel to manage all aspects of the service providing process. Through this application, the call centre can create and view service requests, assign the proper resources, and get a live, up-to-date, visual view of the current municipal operational status.

Among its functionalities, the Call Centre enables services accumulation, aggregation and duplication prevention, as well as CRM capabilities. This application also enables Call Centre personnel to monitor and prevent Service Level Agreement (SLA) breaches, subverting resources in real time as needed.